Speaking as a consumer who has used the HSC, it was a useful process for my
healing but it didn't achieve a single concrete gain for women at RWH at
all. The hospy reps apologised constantly, said things like "Oh that's NEVER
happened before!" and "Yes, but Home Birthing Mothers like a lot more
explanation than Hospital Birthing Mothers do and we're too understaffed to
talk anyway!" or my personal favourite, "But it happens to everyone!" as an
excuse for why no one asked my permission for a heap of stuff done to my
body. All I got was a letter summing up (poorly and showing an obviously
naive belief that hospitals listen to consumers!) from the mediator who was
a lovely woman. The meeting meant squat. I hope they have the capacity to do
more when professionals complain because absolutely nothing came from my
massive, and well evidenced complaint.
J
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