What type are the columns in question?

From: [email protected] [mailto:[email protected]] On Behalf Of Paul Culmsee
Sent: Friday, 14 August 2009 10:35 PM
To: [email protected]
Subject: Interesting metadata issue with Office 2003 SP2 and MOSS 2007 SP2

Hiya

I have a site where one user reported that metadata was being 'lost' when 
saving a document to a particular doc lib from Word 2003.

When I checked it out, the problem is actually on the document load. The user 
loads the document into Word from the affected doc lib, and when you check the 
properties in word (file->properties with that poor-mans document info panel), 
it is clear that the metadata has not been populated from the doc lib. 
Therefore when they save, blank metadata is written back, hence the perception 
that metadata is lost.

The affected user has full control access to the site, and all other doc libs 
are unaffected.

Not only does the metadata not populate, some columns are not even displayed in 
properties dialog. I log on as a different user, and suddenly I see the 
metadata, as well as additional columns.

If the affected user logs in via another PC, the issue remains. Try any other 
document library on the site, and it is all fine. SP2 was installed 3 weeks ago 
and that seems to be around when users first noticed the issue.

This is a pretty stock site who have been running happily for a year now. No 
naughty customisations, happy logs, good response time and no memory leaks.

Has anybody else seen this one or similar behaviour before? It's a new one for 
me...

Paul Culmsee

seven sigma business solutions
tel: 0410 533 585 fax: +61 (08) 9474 2601
www.sevensigma.com.au
www.cleverworkarounds.com

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