Many tks Fabrice.
I had problem with the pfdhcplistener service and it didnt go up,
in the midst of other problems it passed without my attention
Em 25/06/2018 19:44, Durand fabrice via PacketFence-users escreveu:
> Hello Diogo,
>
> if packetfence is not able to recognise the mac of your device based on the
> ip address, then it mean that the pfdhcplistener is not running or the
> pfqueue is not running (or maybe to much stuff in the queue).
>
> So let's try first to restart pfdhcplistener and pfqueue.
>
> Regards
>
> Fabrice
>
> Le 2018-06-25 à 08:24, Diogo Da Silva Rocha via PacketFence-users a écrit :
>
>> Hi all,
>>
>> We are trying to use packetfence as portal for guest authentication. Some
>> devices can not view the authentication source and the portal has a message
>> "your computer was not found in the packetfence database"
>>
>> I think this is a problem with the Fingerbank API.
>>
>> Follows Log as soon as the device enters the network.
>>
>> Jun 25 09:01:40 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3362)
>> ERROR: [mac:0] Error while communicating with the Fingerbank collector. 404
>> Not Found (pf::fingerbank::endpoint_attributes)
>> Jun 25 09:01:40 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3362)
>> WARN: [mac:0] Use of uninitialized value in string ne at
>> /usr/local/pf/lib/captiveportal/PacketFence/DynamicRouting/Application.pm
>> line 134.
>> (captiveportal::PacketFence::DynamicRouting::Application::process_fingerbank)
>> Jun 25 09:01:40 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3362)
>> ERROR: [mac:0] Error while communicating with the Fingerbank collector. 404
>> Not Found (pf::fingerbank::update_collector_endpoint_data)
>> Jun 25 09:01:40 PacketFence-ZEN pfqueue: pfqueue(3038) ERROR: [mac:unknown]
>> Error while communicating with the Fingerbank collector. 404 Not Found
>> (pf::fingerbank::endpoint_attributes)
>> Jun 25 09:01:40 PacketFence-ZEN pfqueue: pfqueue(3038) ERROR: [mac:unknown]
>> Unable to fetch query arguments for Fingerbank query. Aborting.
>> (pf::fingerbank::process)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> WARN: [mac:unknown] Unable to match MAC address to IP '192.168.200.9'
>> (pf::ip4log::ip2mac)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> WARN: [mac:unknown] Unable to match MAC address to IP '192.168.200.9'
>> (pf::ip4log::ip2mac)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> WARN: [mac:0] Unable to match MAC address to IP '192.168.200.9'
>> (pf::ip4log::ip2mac)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> WARN: [mac:0] Unable to match MAC address to IP '192.168.200.9'
>> (pf::ip4log::ip2mac)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> INFO: [mac:0] Instantiate profile default
>> (pf::Connection::ProfileFactory::_from_profile)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> ERROR: [mac:0] Error while communicating with the Fingerbank collector. 404
>> Not Found (pf::fingerbank::endpoint_attributes)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> WARN: [mac:0] Use of uninitialized value in string ne at
>> /usr/local/pf/lib/captiveportal/PacketFence/DynamicRouting/Application.pm
>> line 134.
>> (captiveportal::PacketFence::DynamicRouting::Application::process_fingerbank)
>> Jun 25 09:01:41 PacketFence-ZEN packetfence_httpd.portal: httpd.portal(3367)
>> ERROR: [mac:0] Error while communicating with the Fingerbank collector. 404
>> Not Found (pf::fingerbank::update_collector_endpoint_data)
>> Jun 25 09:01:41 PacketFence-ZEN pfqueue: pfqueue(3038) ERROR: [mac:unknown]
>> Error while communicating with the Fingerbank collector. 404 Not Found
>> (pf::fingerbank::endpoint_attributes)
>> Jun 25 09:01:41 PacketFence-ZEN pfqueue: pfqueue(3038) ERROR: [mac:unknown]
>> Unable to fetch query arguments for Fingerbank query. Aborting.
>> (pf::fingerbank::process)
>>
>> Searching in this forum, I saw that it could be the start/update of
>> fingerbank-db in the page of compliance, but it seems that here is updating
>> normally. But It happens only when I disable SSL checkbox.
>>
>> Jun 25 09:18:33 PacketFence-ZEN packetfence_httpd.webservices:
>> httpd.webservices(2962) INFO: [mac:[undef]] Sending fingerbank component
>> update to local queue. (pf::api::fingerbank_update_component)
>>
>> Jun 25 09:18:39 PacketFence-ZEN pfqueue: pfqueue(4691) INFO: [mac:unknown]
>> Successfully updated Upstream database
>> (pf::fingerbank::_update_fingerbank_component)
>>
>> Any help for this problem, what can i do for my devices connect correctly?!
>>
>> Tks, Diogo Rocha
>>
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