Hello all! This is a strange one and I hope someone out there has faced this demon before and can help.
We are running PF 10.3 (with latest maintenance patches) in a 3 node cluster. TLDR: Captive portal issues on iPhones and some mobile devices, cant find any reason in the logs as to why it would be happening. Started happening out of the blue, updated to 10.3 and applied all patches but nothing helped. Long version: The issue seems to be centered around WiFi on iPhones and some mobile computers (laptops, tables, etc) where some are Apple products and some are not. Android phones seem not to be affected. When an unregistered endpoint is assigned an IP in the registration network the device notices the captive portal and tries to open a browser window to facilitate the registration process. However this is where things begin to go wrong. Some of the time the page does not load at all, after a brief wait of perhaps 7 seconds, the mobile browser generates an error saying the page cannot be loaded. When the error is dismissed the browser automatically closes and the user is dumped to the home screen on their device. Sometimes it does load but the custom logo is not displayed (loads a broken jpg). Sometimes the page loads as plain text and no CSS. If the page does load enough for the user to accept the AUP and fill out the registration form. When the user submits the form, however the same browser error is displayed and the user id bounced out of the browser app. If the error occurs AFTER submitting the registration form, the device still shows as unregistered in PF. However, if the user rejoins the network the captive portal page will be presented but it will be the enabling access page with the progress bar (and a still broken jpg). Interestingly, the device will now show as registered in PF and will have the correct role assigned. I have been scouring the logs and can?t seem to find any entries that would point to a cause. Desktops and Laptops with full OS on them do not seem to have the issue. Any help would be greatly appreciated. Jake Sallee Godfather of Bandwidth System Engineer and Security Specialist University of Mary Hardin-Baylor WWW.UMHB.EDU 900 College St. Belton, Texas 76513 Fone: 254-295-4658 Phax: 254-295-4221 _______________________________________________ PacketFence-users mailing list PacketFence-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/packetfence-users
