this is exactly the same problem that one of my users reported to me. Reset
dialog, and then continuous PalmIII screen, after installing the IR
enhancement and the new MacPak.
by the way, another user complained about my app crashing. it turned out he
was using the beta MacPak2 and he sent me his database and it was corrupted
in the header area. the contents of all the records were intact, but using
a hex viewer, i was able to discover that the AppInfo block and the record
headers at the beginning of the PDB were pretty badly damaged. i fixed them
by hand and verified the database worked with my app in POSE, verified that
Windows HotSync worked on it, and e-mailed it back to him. the Mac HotSync
corrupted it again. i advised him to send the info to Palm, and he said he
would do so.
-----Original Message-----
From: Creative Digital Publishing Inc. <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, March 08, 1999 12:32 PM
Subject: Re: New Mac Pack
>>It's more likely the result of some app or other software for the Palm.
>>The only time I've seen reset loops is when some app crashes in response
to
>>the reset launch code.
>
>Someone else suggested that to me too, and I'll be checking it out when I
>get a chance.
>
>The problem is (more for a typical end user than me) is that, from my
>perspective, all I did was start the new Mac Pack. It backed up everything
>I already had been using, then it forced me to do a soft reset, and
>proceeded tocrash and burn. That's make for a pretty bad user (the old
>"out-of-the-box" ) experience, even if it is because of some rogue
>application they might have that never created a problem before. The
>perception is that Palm is at fault because it's their new software--"all
>the other, old software worked fine until I installed that !#$%^& new Mac
>Pack."
>
>The part that ticked me off, as a not-so-naive user, is that the software
>that was backed up was the same stuff I have on there before, and it had
>survived multiple soft resets in the past. The only difference I could spot
>was that the Mac Pack installed the 3.0.2 update. Perhaps that update
>triggered some new launch behavior code that never tripped up any of the
>apps before. More likely, as you point out, there's at least one app on
>there that has never been thru a reset on my system, and it's ill-mannered.
>
>>A Q&A isn't really appropriate for something like this--if we knew about a
>>major data loss problem like this, we wouldn't just write a Q&A on it,
we'd
>>fix it!! :)
>
>I would expect so, but in this day and age, it's not unusual for new
>releases to wreak havoc of one kind or another. I haven't gotten one like
>that from your guys, and I hope it never happens, but my expectations
>aren't too high based on some past experiences with other software vendors.
>
>I don't know what the answer is. I would expect that typical users don't do
>a lot of resets, and that this is going to happen to them. Maybe not.
>
>Regards,
>Steve Mann
>
>-------------------------------------------
>Creative Digital Publishing Inc.
>1317 Palm Street, San Luis Obispo, CA 93401-3117
>-------------------------------------------
>805.788.0138 805.593.3811 (fax)
>[EMAIL PROTECTED] http://www.cdpubs.com
>
>
>
