At 4:40 PM -0700 4/27/99, James wrote:
>We continue to receive reports from customers whose Palm V units do not
>wake up when a Datebook alarm comes due. We have sent numerous email
>messages about the problem to David Fedor and Gabriel Acosta at 3Com, and
>they simply do not acknowledge receiving them. Does anyone else have any
>further information on this serious defect in the Palm V?
I don't know what's going on in DevSupp, other than they're absolutely swamped.
>From an engineering perspective, we do know about this problem, but we're a
little frustrated too because we can't reproduce it! A few weeks ago I
mentioned that if anyone can help us by providing a unit that exhibits the
problem, it would really help a lot. So far, I haven't heard anything, but
the offer is still open.
At 4:59 AM -0700 4/28/99, James wrote:
>I agree that the design of the cover causes a problem with the scroll
>buttons - a very obvious problem, in fact, which really makes me wonder
>whether *anyone* is looking at these products before releasing them.
Well, without getting into too many details about this particular issue,
let me just say that *of course* we look at these products before releasing
them. And without making any announcements, I can assure you that we're
looking at solutions for this.
--Bob
_______________________________________________________________________
Bob Ebert, Sr. Software Engineer, Palm Computing Inc., 3Com Corporation
V: 408 326-9299 5400 Bayfront Plaza, MS: 10212, Santa Clara, CA, 95052
F: 408 326-9891, [EMAIL PROTECTED] (preferred: [EMAIL PROTECTED])
