>
> #2. Responds to a soft reset, but gets the following error: "Memorymgrnew.c,
> line 3970, invalid handle".
>
> We cannot do a hard reset...both units contain valuable data that we need to
> retrieve. Recreating this data would be very difficult and expensive. Is
> there any way to retrieve the data? I am aware of the soft reset + up arrow
> that might work for #2, but I've had conflicting information on whether or
> not data stored in databases will be erased. Without sure knowledge one way
> or another I didn't want to do this.
>
A no-notify reset (up-arrow while pressing the reset) will *not* lose data.
Only a hard-reset (power-button while pressing reset, and then confirming
the erase) will lose data.
Neil
