>It would have been helpful. We may be able to change out literature for our
>product. I'm sure you have heard enough complain so I'll let it at that.
I'm going to repeat Steve Sabram's comment because of it's importance.
The Palm folks have explained, and I certainly accept, that they didn't
worry too much about advance warning on the IIIe since there were no
compatibility issues for us to worry about. But software is one thing,
literature (and product packaging where relevant) another. Many Palm
customers aren't sophisticated enough to relate to "PalmOS 2.0" or
"PalmOS 3.0"; they relate to model numbers like Palm IIIx or Palm V. If
your literature says your product is compatible with the Palm III, IIIx,
and V, someone who reads it is bound to think it is NOT compatible with
the IIIe. Even more so if the number had changed, e.g., at the
introduction of the Palm V.
One thing for the Palm folks to think about is this - we don't need to
know WHAT a new model is, whether it's a high end, low end, or anything.
If we had known there was a new model named the IIIe running Palm OS 3.0,
that would have been enough to add it to our literature, without giving
us (or any Palm competitors) any clue whatsoever whether it had more
memory, a different screen, thinner profile, or any or none of the above.
Steve Patt
President, Stevens Creek Software
http://www.stevenscreek.com/pilot
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