> I'm having a rather perplexing problem that I can't solve. I started
trying
> to solve this because I work for Franklin Covey in their technical support
> dept. (doing programming on the side) and we started getting an influx of
> calls from people who've been synchronizing just fine for a long time,
then
> all of a sudden when the hotsync program tries to identify the user, it
> can't. The user name field is blank. I've seen this happen usually when
> people replace the batteries on their palm, but it's also happened
randomly
> where just out of the blue it happens. There was one case where one
person
> had 2 palms. Both palms worked just fine, then out of the blue the 1st
palm
> had this error occur, and the 2nd palm was still fine. Other variations
are
> where a person will synchronize just fine to one computer, have it stop
with
> this error, go to another computer, have it work fine then quit after
> awhile, etc.
>
> I've tried looking at programming manuals, on Palm's website and various
> other websites devoted to programming for the Palm OS. I've found lots of
> useful information for making Palm applications, but nothing I've come
> across addresses this problem I've encountered. Anyone have any thoughts
on
> this?
There is a developer shortcut that will reset the hotsync user.
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