We recently went through a similar line of questioning with our vendors/manufacturers and received a mix of responses. In the end we purchased a degauser. None of them seemed to care if drives were degaused before sending back.
On 7/7/09, Dan Stadelman <[email protected]> wrote: > I think I was talking to tkrabec in IRC about how hard drive vendors > handle the data on defective hard drives that were returned under > warranty. So I sent a question off to Seagate to see what they do with > the data on defective drives... > > Obviously if there is something sensitive on the drive, then you > should destroy it - but their response was pretty interesting... > > Dan > > QUESTION: > > Hello, > > I was wondering what happens to the defective drives that are returned > to Seagate. I know you sell refurbished drives - is the data on the > returned drives wiped before you sell them a refurbished drives? If > so, how are the drives wiped. > > I am worried about someone being able to recover data off a returned drive. > > RESPONSE: > > Thank you for sending your Seagate E-mail inquiry. > > Seagate takes measures to ensure the security of all of our customer's > personal, confidential data. When a drive arrives at our returns depot > facility, it will first be tested. During the first phase of testing > it is low-level formatted which completely wipes it of any and all > data from sector 0 to the last sector. As a returning defective drive, > if the drive is not in a functional state capable of a low-level > format, the drive is disassembled and the platters (where the data is > stored) are recycled. Once a platter is removed from the spindle of a > hard drive, the data is no longer readable by any means. > > Regards, > > Hassan Zouga > Warranty and Customer Support Escalation > Seagate Technology, Inc > 1 800 SEAGATE > ref:00D0hhzl.50036lvP0:ref > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > -- Sent from my mobile device _______________________________________________ Pauldotcom mailing list [email protected] http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
