I hate to tell you but we had a similar situation with Guardian Edge Full Disk encryption and IBM Rescue & Recovery software not playing nice together. BSOD on multiple machines. The only way we were able to recover was to call Guardian Edge support and get a copy of Guardian Edge utilities to decrypt the drives and remove the IBM software causing the conflict. It was a major pain.
Jeremy Pommerening GIAC GCFA,GPEN,GAWN & GCFW, --- On Tue, 10/5/10, Grymoire <[email protected]> wrote: > From: Grymoire <[email protected]> > Subject: [Pauldotcom] Bad Agent on encrypted disk > To: [email protected] > Date: Tuesday, October 5, 2010, 4:13 PM > > We have a problem. We use a full disk encryption product > that is > installed in the BIOS. The systems are Windows XP. The > product is > SafeBoot 4.2. > > Our IT department deployed a new agent on all laptops too > aggressively, > This is what happens > The system boots up > The user gives the > BIOS username and password > The Login console > shows > 2 seconds passes > A Blue Screen > appears. > > I'm trying to think of a way to intercept the login > process, > and delete the bad file/program, so we can fis the > systems. > > Some systems use SafeBook 4.3, and we have a solution for > that. > But SafeBoot 4.2 doesn't even have a "Safe Mode" to boot > up. > > Any ideas? Our IT department has not come up with a > solution, and we > have a lot of unhappy users with unrecoverable disks. > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > _______________________________________________ Pauldotcom mailing list [email protected] http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
