Thanks everyone for the recommendations.  This is a new area for me and glad
to hear some feedback from those of you who have experience with it.

On Sat, Feb 12, 2011 at 2:11 PM, Russell Eubanks <
[email protected]> wrote:

> Another good thing to do is a bi- annual firewall review, line by line, to
> make sure the rules are as you intend and reflect your current needs.  Also
> to make sure you are running the most current version of code.
>
> Since they are managing the device for you, I consider it fair game to ask
> for their recommendations after they review your configs every so often. In
> theory, their collective knowledge will be valuable.
>
> All of this will give them the opportunity    to re-earn your business by
> having the prove their value to your business.
>
> Russell
>
>
> On Feb 12, 2011, at 12:13 PM, John Strand <[email protected]> wrote:
>
> I would also recommend that you periodically "test" them.
>
> Something as simple as a remote Nessus scan, or a outbound clear text
> shell.
>
> See if they catch it.
>
> If they do not, be sure to give them hell.
>
> John
>
> On Fri, Feb 11, 2011 at 8:31 PM, Jack Daniel < <[email protected]>
> [email protected]> wrote:
>
>> Like most things, "it depends".  As Josh said, if the outsourced
>> vendor does a great job, it can be very good.  Big honking "if" there,
>> though.
>>
>> A few questions off the top of my head:
>> What are the SLAs, and how are they enforced?
>> How long does it take to get changes applied?
>> Do you retain ownership of the hardware on premises?
>> Do you "own" the configs, or can they flatten the box when terminated?
>> Do you have audit rights to the systems?
>> What kind of reporting and documentation do they offer?
>> Do they guarantee configurations compliant with your regulatory
>> requirements?
>> What about patching/updating, do they provide a guaranteed update
>> window after patches/fixes are released?
>> Is it all in writing?
>>
>> Jack
>>
>>
>> On Fri, Feb 11, 2011 at 7:12 PM, Matthew Perry < <[email protected]>
>> [email protected]> wrote:
>> > All,
>> >
>> > We have been acquired by another company that is use to outsourcing
>> > their management and monitoring of firewalls to another company.  I
>> > have always been against this especially since they would have the
>> > keys for any point to point connections.  How does everyone else in
>> > the pauldotcom community feel about this and is it a standard
>> > practice?
>> >
>> > --
>> > Matthew Perry
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>> >
>>
>>
>>
>> --
>> ______________________________________
>> Jack Daniel, Reluctant CISSP
>>  <http://twitter.com/jack_daniel>http://twitter.com/jack_daniel
>>  <http://www.linkedin.com/in/jackadaniel>
>> http://www.linkedin.com/in/jackadaniel
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>
>
>
> --
> John Strand
> Office: (605) 550-0742
> Cell: (303) 710-1171
>
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-- 
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