Has she contacted the employee or Hotmail?

On Jul 12, 2011, at 4:01 AM, Bert Van Kets <[email protected]> wrote:

> Thanks for the information guy.
> 
> Looks like my customer is pretty much out of luck.
> She had already tried to guess the password and go through the reset
> password process. No luck there.
> She also has gone to the police to file a complaint.
> 
> I'll break the news gently and inform her she's been pretty stupid and
> has to bear the consequences.
> 
> Bert
> 
> On 11/07/2011 22:04, Brian Erdelyi wrote:
>> I'm not going to lecturer about using hotmail accounts for business.
>> 
>> 1. Contact the employee for the password.  Report it to the police if 
>> necessary.
>> 2. Visit hotmail.com and try to reset the password.  If the company doesn't 
>> have enough information to reset the password you'll have to report it to 
>> Microsoft.
>> 
>> Your customer is not in a position to authorize you to hack Microsoft's 
>> servers.  I would not recommend you do this.  Your customer does not own the 
>> servers you propose to hack.
>> 
>> Worst case, your customer needs to create a new email address.  Consider it 
>> a lesson learned and have them register their own Internet domain.
>> 
>> .b
>> 
>> On 2011-07-11, at 7:44 AM, Bert Van Kets <[email protected]> wrote:
>> 
>>> Hi guys,
>>> 
>>> a customer of mine, who runs a shop, just dismissed an employee. Just
>>> before leaving, the employee changed the password of the hotmail e-mail
>>> address used by the shop. The owner of the shop asked me to retrieve the
>>> password or at least to make sure the e-mail address is rendered inoperable.
>>> 
>>> The e-mail address contains the name of the shop and not a person's
>>> name. It is clearly to be used by the shop. The request to recover the
>>> password comes from the legal owner of the shop.
>>> 
>>> As I'm very new in the InfoSec world I'd like to get advise from the
>>> experts (yeah, that you lot).
>>> - Where can I get a template for a document I can have the customer sign
>>> to allow me to hack the hotmail address?
>>> - What is the best way to recover the hotmail e-mail password?
>>> - Is there a way to render the e-mail address inoperable?
>>> - Any other advise?
>>> 
>>> Thanks.
>>> 
>>> Bert
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