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Bert,

Good advice: Don't make a point, make a difference. :)

Aaron

On 7/12/11 3:01 AM, Bert Van Kets wrote:
> Thanks for the information guy.
> 
> Looks like my customer is pretty much out of luck. She had already
> tried to guess the password and go through the reset password
> process. No luck there. She also has gone to the police to file a
> complaint.
> 
> I'll break the news gently and inform her she's been pretty stupid
> and has to bear the consequences.
> 
> Bert
> 
> On 11/07/2011 22:04, Brian Erdelyi wrote:
>> I'm not going to lecturer about using hotmail accounts for
>> business.
>> 
>> 1. Contact the employee for the password.  Report it to the police
>> if necessary. 2. Visit hotmail.com and try to reset the password.
>> If the company doesn't have enough information to reset the
>> password you'll have to report it to Microsoft.
>> 
>> Your customer is not in a position to authorize you to hack
>> Microsoft's servers.  I would not recommend you do this.  Your
>> customer does not own the servers you propose to hack.
>> 
>> Worst case, your customer needs to create a new email address.
>> Consider it a lesson learned and have them register their own
>> Internet domain.
>> 
>> .b
>> 
>> On 2011-07-11, at 7:44 AM, Bert Van Kets <[email protected]>
>> wrote:
>> 
>>> Hi guys,
>>> 
>>> a customer of mine, who runs a shop, just dismissed an employee.
>>> Just before leaving, the employee changed the password of the
>>> hotmail e-mail address used by the shop. The owner of the shop
>>> asked me to retrieve the password or at least to make sure the
>>> e-mail address is rendered inoperable.
>>> 
>>> The e-mail address contains the name of the shop and not a
>>> person's name. It is clearly to be used by the shop. The request
>>> to recover the password comes from the legal owner of the shop.
>>> 
>>> As I'm very new in the InfoSec world I'd like to get advise from
>>> the experts (yeah, that you lot). - Where can I get a template
>>> for a document I can have the customer sign to allow me to hack
>>> the hotmail address? - What is the best way to recover the
>>> hotmail e-mail password? - Is there a way to render the e-mail
>>> address inoperable? - Any other advise?
>>> 
>>> Thanks.
>>> 
>>> Bert _______________________________________________ Pauldotcom
>>> mailing list [email protected] 
>>> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom 
>>> Main Web Site: http://pauldotcom.com
>> _______________________________________________ Pauldotcom mailing
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>> 
> _______________________________________________ Pauldotcom mailing
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