Michael Shaw wrote: > Dear members: > > I tried to install Adobe Acrobat 5 onto my PCI Mac and part of the way > through the installation I got a message that said: > > A disk eror occurred while reading from the disk. Please contact > technical support for help. 1008:22,-36 IO Error (Bad Disk) > > I am the registered owner of this bad disk...but Adobe has PAY PER VISIT > phone lines and wants a MINIMUM of $20.00 to hear my complaint. > > They do have FREE phone assistance but in order to access it I have to > PURCHASE an assistance contract ...( please have credit card information > when calling). > > Is there anyway to contact Adobe for less than $20.00 ???
Adobe offers 30 days free support when you have a regeistered product from them, starting from the date of your first call, (not date of registration. See: http://www.adobe.com/support/cfcomp.html Make sure they know you have Acrobat, not Acrobat reader, which does not have this kind of support. It is not a toll-free call, but there should be no charge for the support. I've used this myself, to resolve installation issues with Pagemaker. This is clearly a bad disk, so it should be readily resolved. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- PCI-PowerMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Sonnet & PowerLogix Upgrades - start at $169 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> PCI-PowerMacs list info: <http://lowendmac.com/lists/pci-powermacs.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive:<http://www.mail-archive.com/pci-powermacs%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
