I got a 20Gb iPod for my wife for Christamas. It has been working well
(8600, OS 9.2.2, iTunes 2.04, iPod 2.0.1).

She used it Thursday night and Friday morning and it suddenly stopped
playing. I'm sure that was the battery. She plugged it into the dock, which
is connected to my 8600, so it could recharge.

When I looked at it this morning, the iPod was off. I thought the computer
was off too, but it wasn't. It was just sleeping so I'm pretty sure the
iPod should not have been off.

It turned out the iPod was not fully seated in the dock. I pushed it in and
it came on and showed the "Do Not Disconnect" screen. I turned my attention
to the computer and when it woke up I realized the iPod had not mounted and
its display was again blank. I couldn't get it to come on.

I tried the reset procedure (several times) and all it does is display the
Apple logo which periodically flashes. It is almost completely
unresponsive. I can't even turn it off.

The only thing I can do is set it disk mode. When I do that the computer
asks if I want to initialize it which I'm thinking would be a very bad
thing to do.

Since I can't do anything with the 2.0.1 CD, I downloaded the 1.3 installer
from Apple.  It tells me I need to connect an iPod to continue and the
upgrade and restore buttons are both greyed out.

This doesn't look good, but I'm hoping someone will have a suggestion.

thanks, jim



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