At 12:34 AM 3/22/02 -0700, Vern wrote the following: > So what caused my original problem of not being able to connect to >the internet? I tried a different modem, two different ISPs. Uninstalled >both ISPs and reinstalled...
Steps to try when you can't connect 1. MyComputer -- Control Panel . Click on Modems. Click on Diagnostics tab. Check for installed modem. Highlight COM port that is indicated for your installed modem. Click on More Info button to test modem. Eyeball results to see if OK. This tests if the modem and device driver are OK. Also tests the phone line. Failure here indicates possible phone line problems, or incorrect or bad installation of modem and driver. Another check for corrupted modem installation can be made by MyComputer -- Control Panel . Click on System. Click on Device Manager tab and scroll down to modem. Click on "+" to expand if not already expanded. An X through a device's icon means the device has been disabled. A circled exclamation point through the device's icon means the device has a problem. The type of problem will be displayed in the Properties dialog box for the device. If all OK, then let's check Dial-up (cable or DSL) connectoids. 2. MyComputer -- Dial-Up Networking. Make sure connectoid for your ISP is shown. Right click and select properties. Eyeball the 4 tabs (General, Server types, Scripting, Multilink). Click on Configure button. Eyeball the 4 tabs (General, Connection, Options, Forwarding). This establishes that all the parameters required to connect to your ISP are still OK and haven't been changed or deleted. If all OK, then let's check the actual connection to your ISP. 3. Highlight the connectiod. Click Dial (phone icon) on tool bar. Eyeball the "Connect to". Click on connect button and see if you get a dial-tone and dialing begins. If it dials and you hear the connection sound at your ISP, you have at least established that the modem, driver, phone line, and dialing properties at all OK. If you cannot connect now this indicates that the ISP is probably having problems. Wait and try again. You could also call your ISPs support line. Very very rarely is any of the above required. It is almost always the ISP that is having problems. I have only "trashed" my dial-up connection once in the last 7 years (this includes replacing external with internal modem) and never on my DSL connection. I can't count how many times Windows has been re-installed (:>) My first reaction is always to guess that the ISP is having problems. Before DSL, I had many days (and nights) where I had to wait and dial again, wait and dial again (loop here until connected). -- Gerry Boyd ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
