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At 11:30 AM 5/2/2004, Judi Sohn wrote:
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After 3 solid days of troubleshooting, restarting & hair pulling I have completely solved my PDF Driver installation issue under Windows XP that I posted about the other day.
I found the answer in an Adobe Acrobat technote, while Googling: "module could not be found" PDF
The technote: http://www.adobe.com/support/techdocs/3099e.htm
The problem was in the System Path Variable. Where it should be:
%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\wbem
Mine was:
C:\Program Files\Palm;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
How the Palm reference got in there, I have no idea. I backed up my files and removed the "C:\Program Files\Palm;" part of the path and prayers said, restarted.
On reboot, I was able to install the QuickBooks PDF Converter with no error whatsoever, and it works perfectly. I'm sure the other drivers would work too, but all I want to do is email invoices. I don't need to pay for the stand-alone PDF functionality on my PC that I have on my Mac. And my Palm synced as always so I have no idea if I need to put the Palm part back in the variable. We'll see.
In the event that you choose to add this back, simply moving it to the end of the path instead of the beginning would likely add whatever programs/files are needed while retaining the pdf functionality. I suspect you'll find if you do some checking that there is an older version of some dll in your palm directory which is also in the system path in a newer version.
As I fight this sort of battle on an almost daily basis I feel obligated to personally welcome you to "dll hell" as we so fondly call it in the Windows world. Glad to hear you got things going.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Whom computers would destroy, they must first drive mad. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Melvin Backus Principal Wizard Sleepy Dragon Enterprises www.sleepydragon.net
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