Here is the note THK sent me today when they sent the lens out. Thought it
might be of interest to you all.
Cheers,
Mike
--------------------------------------------------------------
> Glad we could be of service to you. We feel our current staff and service
> policies can accomodate the needs of our professional customers on a level
they
> expect.
>
> Thanks for your kind words. Unless our customer is happy, we're not happy
> either.
>
> Your lens should arrive by noon on Friday, according to Fed-Ex. Unless
Customs
> holds the delivery up, it'll be there. I wish we could have tested it on
a
> PZ1P for you, but the camera is still on backorder. We'll test your lens
and
> the ones in our warehouse as soon as it arrives.
>
> BTW, your new lens is packed inside your old box. The repair form will
have
> the replacement statement on it. The warranty starts the day you receive
it
> (three or five years, depending on your original warranty period). We
just
> changed from five to three years on the warranty, but whatever you had
when you
> bought your lens will be in force, but restarting the "clock" again on
Friday.
>
> We hope it arrives on time for you. If you need anything else, please
feel
> free to call or email us.
>
> Regards,
>
> John Frerichs
> Service Manager
>
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