Hi, Having been given the manual specifications to set up my account because the setup software kept going kaput, I thought all would be well.
Foolish boy. (copyright Capt. Mainwaring) We have now received our first bill and it is nearly twice the amount agreed. Of course, nobody that we speak to knows anything about any other agreement. Amusingly, the only contractual paperwork we were given specifies a price cheaper than the one we agreed. Talking to one of the poor sods who works for this organisation (that term is used loosely) it appears that we have been billed for our internet on the phone bill and we should have received an e-bill - except that, when you check the website, it says that e-bills are not available in our area. I am beginning to agree wholeheartedly with the guy who wrote that anonymous rant. If anyone is contemplating this "service" - DON'T DO IT! I would have to dislike someone more than slightly to inflict this upon them. It is my strongest recommendation that you avoid NTL as you would someone with bubonic plague. It is a corporate disaster. mike
