Hi,
Tom C wrote:
I was in Starbucks today. I was late for work. I was grouchy and in a hurry. There were four brewers for regular drip coffee, all empty. The young girl turned around and said, "I'm sorry we're out, would you mind waiting 2 minutes?" I replied "I thought I came to a coffee place". The other barista said, "Yes sir, you did" with a sweet smile plastered on her face and a pleasant tone of voice. I said "Well I don't have 2 minutes to wait, I'll go elsewhere." They said they were sorry and wished me a nice day.
Standard procedure these days is to have some pretty, young female as "Customer relations consultant" so that when you (the usually male complainer) go in breathing fire the prettiness, "caring" voice and concerned manner put you off. I either carry on regardless or, if I'm feeling really mean, say "Actually, my wife is the person who needs to speak to you".
I get as much pleasure watching their expressions change as their hair streams out behind in the blast, as I do in the recompense. We got a total refund on our last service from the local 5star Ford dealer. Manners have no place in complaints to large corporations.
mike
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