On 22/9/04, mike.wilson, discombobulated, unleashed: >Standard procedure these days is to have some pretty, young female as >"Customer relations consultant" so that when you (the usually male >complainer) go in breathing fire the prettiness, "caring" voice and >concerned manner put you off. I either carry on regardless or, if I'm >feeling really mean, say "Actually, my wife is the person who needs to >speak to you". > >I get as much pleasure watching their expressions change as their hair >streams out behind in the blast, as I do in the recompense. We got a >total refund on our last service from the local 5star Ford dealer. >Manners have no place in complaints to large corporations.
I'm sorry, Complaints is down the hall. Cheers, Cotty ___/\__ || (O) | People, Places, Pastiche ||=====| www.macads.co.uk/snaps _____________________________
