You didn't have to point that out Keith.... :)
Tom C.
From: Keith Whaley <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: Re: National symbols Date: Wed, 22 Sep 2004 03:08:02 -0700
Tom C wrote:
I was in Starbucks today. I was late for work. I was grouchy and in a hurry. There were four brewers for regular drip coffee, all empty. The young girl turned around and said, "I'm sorry we're out, would you mind waiting 2 minutes?" I replied "I thought I came to a coffee place". The other barista said, "Yes sir, you did" with a sweet smile plastered on her face and a pleasant tone of voice. I said "Well I don't have 2 minutes to wait, I'll go elsewhere." They said they were sorry and wished me a nice day.
Good for her. A good example of calm and gracious service in the face of adversity. In Paris the counter help would be throwing pots and pans around with loud grumbling...
And in the meawhile, YOU wasted far more than two minutes in travel and dialog time.
keith
Tom C.
