"One of the things to know up front which Wigwam apparently still does not understand is that PayPal takes credit cards. A credit card company (by law in the US) immediately withdraws the funds from PayPal if the buyer claims a dispute. What do you think PayPal does then? Yep, they withdraw the funds from you. However if you can document everything you can win the dispute (assuming your are in the right), if you can not document everything you will not. The assumption is the buyer is in the right."
Your statement about Paypal's chargeback scheme is untrue. If a buyer files a complaint with the credit card company that they used to pay for their Paypal purchase, then yes, the charge is reversed (called a 'chargeback') to Paypal. You would be correct if that is what happens. However, Paypal actively asks that buyers NOT file a complaint with their credit card company until going through Paypal's internal dispute resolution first. And when a buyer files a complaint with Paypal, as Paypal recommends, the credit card company is NOT notified, and there is NO chargeback. Paypal does, however, withdraw the funds from the seller's account until the dispute is resolved. If I am wrong, prove it. As to your statement that "if you can document everything you can win the dispute". Ha. You are given a web page with 500 characters to explain 'your side of the story'. No documentation. No affidavits. No sworn statements. 500 characters. You can type whatever you like - none of it constitutes 'proof' of anything, it is just words. "The assumption is the buyer is in the right." That is the only thing you said that is true. Now, tell me again what it is that I just don't understand.
