That's not the way things are done here, at least not by Apple. I
bought two ipod minis for two of my kids. Both failed. I called Apple,
went through the restore process, which failed, and had them replaced.
They sent a box for each and replaced them free of any charges. They
even paid shipping. I think the hard drives on a huge number of ipod
minis failed. Apple replaced them all and thus avoided a lot of bad
press.
Paul
On Mar 1, 2006, at 4:08 AM, Cotty wrote:
On 1/3/06, Kostas Kavoussanakis, discombobulated, unleashed:
Pentax UK has solved it by overpricing everything by 40-60%, maybe
more.
The difference is that if we buy something from a UK shop and it needs
fixing or replacing, we take it back to the shop under statutory law,
not the manufacturer. It's their responsibility to sell goods intended
for the purpose they were designed for.
My son's iPod conked out after 8 months. I bought it from Apple online
in the UK. I rang the number, got through to a call centre in India.
Bare in mind I wanted it fixed or replaced as the guarantee is for one
year. Bloke on the other end asked if I'd tried resetting it, I said
yes. He asked if I'd restored it using software on a computer. I said
no, how do I do that? Ah, he said. I see you have not opted for the
optional Applecare that gives you free telephone support after 90 days
- I can't tell you.
I then quoted him UK law which basically says that goods must fulfil
the
purpose for which they were sold with reasonable expectation. I wanted
the iPod repaired or replaced and this is how it is in the UK. He
immediately offered the instructions (which didn't work anyway and
subsequently Appke sent a box the next day to cart it away for repair
or
replacement) which raises an interesting point. He was quite ready for
me to buy extra Applecare so he could offer me the instructions on a
software restore, and I'll bet most people do buy it - unnecessarily.
That may be the way things are done in the USA, but (as I told him) it
certainly is not the way we do things here.
We may moan a bit but we get satisfaction. Churchill and all that !
Cheers,
Cotty
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