At 12:17 AM 29/09/2006, Bob Shell wrote:

>On Sep 28, 2006, at 11:20 AM, Ann Sanfedele wrote:
>
> > I just woke up - I qualify for canceling without penalty as
> > long as I bring the
> > modem back today, I think -- I have to check again.
>
>Why should you have to make a trip to their place? They caused the
>problem, not you!
>
>You need to be meaner, Ann.  I'd tell them to come pick it up if it
>was me.
>
>Example:  I used to go through the drive through at a local fast food
>place sometimes in the morning to pick up breakfast.  One morning I
>got to my studio only to find the wrong order in the bag.  I'd paid
>for the right order, but they gave me the wrong bag.  I got on the
>phone and called them and asked for the manager.  He said to bring it
>back and they'd give me the right stuff.  I told him it was their
>fault and I expected them to deliver the right order.  Ten minutes
>later one of their people was at my door with the correct order and
>left with the other bag.  I have a very low tolerance for people who
>screw up and want to intrude on me to fix their mistakes.

...of course they probably spat in your food, or wiped the toilet bowl with 
it before it arrived.

:-)

This is why I check my order before I drive off.

Dave 


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