I'd suggest that you tell him you'll reimburse him the $500.00 once you've collected it from the USPS. If the USPS says that they delivered the parcel to the UK - and there seems to be proof of that - and that it's out of their hands, then it would seem that it's out of your hands as well, and that they buyer is SOL.
This is one of the problems that people face when shipping internationally. Where does your responsibility end, where does the responsibility of the USPS end? I've shipped a number of items to Israel, and often packages have been held up in customs for quite a while for one reason or another. Has your buyer initiated any search or claim on his/her end? That would certainly seem reasonable. With all this terrorist business it's quote possible the package is stuck in customs. BTW, what exactly does the insurance you bought cover? Damage/breakage? Loss in transit? Shel > [Original Message] > From: Gonz > Sold my *istD to a fellow in the UK. > Its now been 4 weeks and the package has yet to arrive and he is asking > for a refund. When I sent it, I asked him how much insurance he wanted > to put on it and he said $500, since it was his nickle that was being > used to buy the insurance. Unfortunately this does not cover the $650 > he paid for it including the grip. > > I dont understand how the UK Royalmail/Parcelforce can be so incompetent > it seems. The US post office website shows the package arriving in the > UK on Sep 20th. The Royalmail/Parcelforce people keep pointing fingers > at each other saying that the other guy is handling it. And their > website doesnt even know that the package exists. > > Should I refund this guy $500 or the full amount he paid for it? I > mean, he responded $500 when I asked him how much insurance he wanted on > it. But the problem is that I'm the one that has to collect the > insurance and send it to him. > > He has been patient enough to wait for the recommended amount of time > before making a complaint (4 weeks). But I'm left wondering whether the > UK customs/mail system is just slow and we should give it more time. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
