On 11/10/06, Gonz <[EMAIL PROTECTED]> wrote: > Its now been 4 weeks and the package has yet to arrive and he is asking > for a refund. When I sent it, I asked him how much insurance he wanted > to put on it and he said $500, since it was his nickle that was being > used to buy the insurance. Unfortunately this does not cover the $650 > he paid for it including the grip.
I think this was a mistake, I always tell the buyer how much the insurance will cost based on the final value plus shipping, I never give them a chance to determine their own insurance value. > Should I refund this guy $500 or the full amount he paid for it? I > mean, he responded $500 when I asked him how much insurance he wanted on > it. But the problem is that I'm the one that has to collect the > insurance and send it to him. I don't see why, the postal system stuffing up should be your problem as he agreed to its use as a transport service, your responsibility should cease at the point at which you hand the parcel to the shipping agency. If he opted to insure and the parcel never arrived you should instigate an insurance claim and when it's proven then send the insurance refund to the buyer. In this case it could even be caught in UK customs. -- Rob Studdert HURSTVILLE AUSTRALIA Tel +61-2-9554-4110 UTC(GMT) +10 Hours [EMAIL PROTECTED] http://home.swiftdsl.com.au/~distudio//publications/ Pentax user since 1986, PDMLer since 1998 -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
