I can't understand why you need to know about the dispute between Royal Mail and Parcelforce. Your contract was with USPS to deliver a package to an address in the UK, so USPS's responsibility lasts right up until delivery. This means that their tracking system should be updated to show which company they handed it over to. If it was in customs they should know about it, although in fact customs doesn't usually take very long in my experience.
Royal Mail and Parcelforce are usually pretty good and quick about things. Do you know for sure that the package is in the UK, or just handed over to the UK postal people? Perhaps USPS handed it over to our chaps at the dockside in New York or someplace, and it's on a Royal Mail container ship somewhere in the mid-Atlantic. It often takes several weeks for books that I've ordered from the US to arrive because they travel by surfacemail. Incidentally, Royal Mail and Parcelforce are part of the same group of companies, so they have no excuse for blaming each other. If you need to raise it perhaps you could try through the parent company: http://www.royalmailgroup.com/portal/rmg -- Cheers, Bob > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gonz > Sent: 10 October 2006 16:24 > To: Pentax-Discuss Mail List > Subject: ebay woes > > Sold my *istD to a fellow in the UK. He has good ebay > history and has > purchased comparable cameras via international sellers in the > past. He > sent me the money via paypal, I used it to by the K100D as a > backup to > the upcoming K10D. > > Its now been 4 weeks and the package has yet to arrive and he > is asking > for a refund. When I sent it, I asked him how much insurance > he wanted > to put on it and he said $500, since it was his nickle that was being > used to buy the insurance. Unfortunately this does not cover > the $650 > he paid for it including the grip. > > I dont understand how the UK Royalmail/Parcelforce can be so > incompetent > it seems. The US post office website shows the package > arriving in the > UK on Sep 20th. The Royalmail/Parcelforce people keep > pointing fingers > at each other saying that the other guy is handling it. And their > website doesnt even know that the package exists. > > Should I refund this guy $500 or the full amount he paid for it? I > mean, he responded $500 when I asked him how much insurance > he wanted on > it. But the problem is that I'm the one that has to collect the > insurance and send it to him. > > He has been patient enough to wait for the recommended amount of time > before making a complaint (4 weeks). But I'm left wondering > whether the > UK customs/mail system is just slow and we should give it more time. > > What do you guys think? > > Thanks, > > rg > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
