Cotty wrote:
> On 10/10/06, Gonz, discombobulated, unleashed:
> 
>> Sold my *istD to a fellow in the UK.  He has good ebay history and has 
>> purchased comparable cameras via international sellers in the past.  He 
>> sent me the money via paypal, I used it to by the K100D as a backup to 
>> the upcoming K10D.
>>
>> Its now been 4 weeks and the package has yet to arrive and he is asking 
>> for a refund.  When I sent it, I asked him how much insurance he wanted 
>> to put on it and he said $500, since it was his nickle that was being 
>> used to buy the insurance.  Unfortunately this does not cover the $650 
>> he paid for it including the grip.
>>
>> I dont understand how the UK Royalmail/Parcelforce can be so incompetent 
>> it seems.  The US post office website shows the package arriving in the 
>> UK on Sep 20th.  The Royalmail/Parcelforce people keep pointing fingers 
>> at each other saying that the other guy is handling it.  And their 
>> website doesnt even know that the package exists.
>>
>> Should I refund this guy $500 or the full amount he paid for it?  I 
>> mean, he responded $500 when I asked him how much insurance he wanted on 
>> it.  But the problem is that I'm the one that has to collect the 
>> insurance and send it to him.
>>
>> He has been patient enough to wait for the recommended amount of time 
>> before making a complaint (4 weeks).  But I'm left wondering whether the 
>> UK customs/mail system is just slow and we should give it more time.
>>
>> What do you guys think?
> 
> Very unusual to be like this. Normally our mail from North America is
> very fast. I ordered an exterior cell phone antennae from Wisconsin and
> it arrived in three days flat. I've had packages from the states (lenses
> etc) arrive in 5 days. I suppose it does happen sometimes, but I
> normally find our postal service to be of good quality. Ask Gianfranco
> about the Italian post !!  ;-)
> 
> I think it might be lost forever after 4 weeks....BUT I *have* had
> something turn up after 6 weeks before. Probably spent a few of those
> weeks between a couple of canvas bags or something in a sorting office....
> 
> HTH
> 

INdeed. Shipping from the UK and the US to Canada typically takes the 
same amount of time.

-Adam

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