Walter, I would not cancel the K10D order because of this. Write Pentax in Japan. I think this is a very effective strategy. I asked Pentax USA for a box for an MZ-S and offered to pay for it, they balked. I got on a website for Pentax in Japan and explained that I wanted a box for my MZ-S and they got Pentax in Colorado to send me one. It was like speaking to the right general. Unfortunately, I could not read any of the language on the the Japanese site but managed to write my plea in a "comments box" with my name address, etc. Things moved very fast after that and I was a very, very satisfied customer and still am. Little things like this do matter.
Hope this helps, Robert Walter Hamler wrote: > Yes, Ritz furnished me with supporting documentation as to the actual date > of purchase. I even got delivery info from UPS and my CC Bank. Everything > was done properly, but they have dug in their heels and are refusing to > acknowledge that the additional info has any bearing on the matter. > Agreed that the Rebate Program is run by a third party, but the info is all > on the Pentax web site. I did call Pentax Customer Service and basically > they pushed me off to the Rebate Company and said "it was out of their > hands". In other words, Tough S.....! > And, yes, Bill, I am "cutting off my nose.....", but maybe someone in Pentax > will read or hear about my, and maybe others, who have similar stories, and > will take note. I rather doubt it, but at the moment it is all that I can do > unfortunately! > I was even going to write a letter of complaint to Pentax Corporate, along > with all the documentation, but I have come to the unfortunate conclusion > that it would probably never get to the people who may give a darn, and > would end up circular filed way too soon. > > Walt > > > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
