> Here is my bitch list: (list of problems deleted)
The main reason I don't use UPS stems from one (long) incident. My wife was returning to the East Coast to attend the wedding of one of the girls from her Girl Scout troop. She had been asked to make the wedding cake. This involved some amount of preliminary preparation, and quite a lot of supplies, equipment, etc. to be shipped across the country to complete the final presentation. We sent the stuff UPS air freight. Or, at least, that's what we paid for. The tracking number indicated that the packages were, in fact, being shipped by surface freight - we could track them in and out of the various depots across the country. We, of course, complained - although we had left several days of slack in the shipping, we didn't have the extra week it would take. UPS claimed they had no way to correct the shipment midway; we'd just have to wait for the package to arrive. They could scan it at each of the remaining waypoints, but they had no way to pull the package out. The shipment eventually arrived at the local main depot around midnight on the Friday - still (just) in time for the Saturday wedding. There wouldn't be time for my wife to do much of the fancy decoration, but at least she'd have the cake topper, the presentation stand, etc. Or she might have done, except for the fact that the truck containg the parcel wasn't scheduled to be unloaded until the following Tuesday. The UPS central customer service number wouldn't give us the phone number of the local depot, so we didn't find out this last detail until far too late. (When someone eventually drove down there and talked to the local manager he was outraged, but by then all the staff had left). To add insult to injury - UPS's idea of appropriate recompense for if not ruining the wedding, at least taking the icing off the cake :-) was to offer to refund us the difference between surface and air shipping. -- John Francis . . . . . . . . . . (650) 429-4427 MyWay.com 444 Castro St. Suite 101, Mt. View, CA 94041 Hello. My name is Darth Vader. I am your Father. Prepare to die.> - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
