----- Original Message ----- 
From: "Scott Loveless"
Subject: Re: OT Mac question for the collective, small that it may be



>>
> They don't.  It's a smokescreen for the "I know something you don't
> know" mindset.  The second worst offenders are the know-it-alls who call
> tech support lines.  The worst are the know-it-alls answering tech
> support lines.

I called tech support one day because I was unable to connect to the net. They 
started 
suggesting things, and everything they suggested i replied "tried that, didn't 
work". The tech 
eventually asked me (rather snottily, I might add) why I had called, since I 
obviously knew more 
about it that he did, and I said because my internet access was down, and I 
wanted it fixed.
Eventually, I got him to ping my modem and we discovered that while it was 
making the correct 
dancing lights happen, it was not actually transmitting requests.

William Robb 


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