David Savage wrote: > 2008/7/24 Mark Roberts <[EMAIL PROTECTED]>: >> Fascinating. Thanks for posting that, Dave. When I put together my >> original book I made a conscious decision *not* to include any B&W >> stuff, precisely because I knew from experience how difficult they are >> to get right on a color print setup. I was thinking of possibly >> including some B&W in my next Blurb book, but I'm definitely nixing that >> idea now! > > The thing is they can obviously do B&W well because the original > sample I saw was perfect. > > I suspect that Blurb aren't taking machines off line often enought for > regular maintenance & cleaning. > > Or the machines used to do single copy runs are in better shape than > those used for larger volume jobs.
Or both. :) >>> What I find most surprising was that Blurb said they couldn't see the >>> problem!!! >> I find it more "disturbing" than "surprising", I'm afraid. > > That's a better choice of word. I get the impression Blurb is pretty much set up to run on "autopilot", so to speak, with as little human intervention as possible. When everything works properly it's great but when a glitch happens the system breaks down. My impression of their customer service in the event of problems cropping up is quite poor: When UPS lost a shipment that I needed urgently, Blurb wouldn't even run a reprint immediately; my job had to go the back of the queue again. I know that the UPS screw-up wasn't Blurb's fault, but I know when I worked in the photo shop we'd always run rush jobs to help out customers even when the crisis wasn't our fault. That's just the right way to treat customers. (And I'd argue that the UPS mistake *was* partly Blurb's fault because they won't let you choose any other shipping carrier - I certainly *wanted* to pay extra for FedEx.) BTW: In the latest installment of the thread at http://forums.blurb.com/forums/5/topics/3292#posts-15411 the Blurb representative has admitted to a problem on their end and is looking into it. This will bear watching. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
