>From time to time I have criticized Pentax, most recently when I had to send >for repair all recent gear I have bought (DA* 16-50, DA* 50-135, K20D). >Conversely, when Pentax does well I am happy to praise the company. That is >the case now.
I recently sent to Pentax USA my DA* 16-50 for edge weakness above 40 mm. (it had already been in once for not autofocusing to infinity at 16 mm.), and my DA* 50-135 because the focus mechanism failed. Both had been bought the first day that B&H had them in stock. Both were out of warranty, but the DA* 50-135 had fewer than 150 shots on it. I gave Pentax a credit card number for the repairs, and was prepared to have to pay. Yesterday I got a nice surprise: Pentax USA sent me what appear to be two new lenses. A check with my credit card company leads me to think that they have not charged me for these. So I am happy to submit a nice post about Pentax today. And I look forward to trying out the new lenses (when my K20D comes back). I continue to be critical of Pentax's corporate management in Japan (particularly for not understanding the expectations of non-Japanese customers), but am pleased to report good customer service from Pentax USA. Now I need some help: My two new DA* lenses have given me a dilemma. Now that I no longer have the original lenses, I don't know how to remove them from the K20D's autofocus correction database. I have already used 17 of the 20 lens corrections that the K20D allows. Any suggestions? Thanks, Joe -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
