From: Mark Roberts
paul stenquist wrote:
On Jan 31, 2010, at 6:29 PM, P. J. Alling wrote:
I understand where B&H is coming from. However now I don't
know if I can take any contract they make seriously. Right
now for example Staples.com has the HP B8550 printer on sale
for half price. Before if B&H had the same deal I would have
had no hesitation to buy the same item from them, now I can't
afford to believe them. I don't think B&H is dishonest
exactly, but if they made a mistake, I don't know what I'd
get, maybe I'll get half a printer, (OK that's being silly),
but really I don't know how they'd handle it. Maybe they'd
send me a different printer selling for the amount I
authorized, (which depending on what they sent might amount
to half a printer), since they seem to be able to change
contracts at whim. Sure the disclaimer is they'll take it
back at no cost to me, but what a pain in the ass that would
be. I guess I'll still buy from B&H iif their price isn't
too much lower than the competition.
Nonsense. B&H's record speaks for itself.
I'd be surprised if Staples didn't have similar disclaimers to their
on line sale items. This whole thing is silly. No one was trying to
rip anyone off. Only the truly paranoid could see this as anything
other than a mistake - the kind of thing that's statistically almost
certain to happen eventually. The customer was never in danger of
losing his money. B&H is the most reliable and reputable company in
the business. What a lot of fuss over nothing.
I do feel Mr. Posner was overly sensitive to criticism where criticism
did not exist.
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