> I was thinking that quoting from the Harvard Business School > as a means of defending one's shaky business practices might > not be wise in light of the present economic climate and what > brought us to it, and I was going to refrain, but then, what > the Hell. We are being all touchy feely, and how often do I > get to agree with Peter.
Fine. Let's say I didn't read it in the HBR. Let's say it was on the back of a Rice Chex box. The concept remains as provocative. Criticizing the source (HBR) and ignoring the concept is a typical Straw Man argument, I believe, and obscures the real issue which is -- are there customers too expensive or too troublesome for a company to keep and does a company benefit from purposely dropping unprofitable and difficult customers? -- - regards, Henry Posner Director of Corporate Communications B&H Photo-Video, and Pro-Audio http://www.bhphotovideo.com/ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
