On 2010-02-04 23:43, Stan Halpin wrote:
I would agree with the premise that some customers are a pain in the neck and in many other mentionable and unmentionable parts of the anatomy.
I've long been of the opinion that a lot of businesses, especially startups and small businesses, never realize that some "customers" are just too expensive to keep. The business loses far more on the back end of the transactions than they ever make on the front end. That said, my experience has been that it's generally /far/ less then 10% of the customer base, and the ones that need to go are typically easily identifiable. However, small businesses and startups often feel that they can't afford to lose that cash flow, and sometimes they're right.
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