On 2/15/2010 11:04 PM, John Sessoms wrote:
From: Ralf R. Radermacher
paul stenquist <[email protected]> wrote:
> Pro shooters have heard of Pentax.
...and they've heard of the mess Hoya-Pentax have made of their European
customer service when they completely outsourced it, last spring.
In the days of Pentax' own service facility in Hamburg you had your P67
back within days, including shipping. Now, the minimum is two weeks and
if they have to order spares from Paris it's at least another two.
No pro can afford to buy a camera that isn't backed by pro-level
service.
I know this is a dumb question, but I'm going to ask anyway ...
If the parts have to come from Paris, why isn't the service center IN
Paris?
Well, Hell, that would only make sense.
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