On Feb 15, 2010, at 4:11 AM, Ralf R. Radermacher wrote: > paul stenquist <[email protected]> wrote: > >> Pro shooters have heard of Pentax. > > ...and they've heard of the mess Hoya-Pentax have made of their European > customer service when they completely outsourced it, last spring. > > In the days of Pentax' own service facility in Hamburg you had your P67 > back within days, including shipping. Now, the minimum is two weeks and > if they have to order spares from Paris it's at least another two. > > No pro can afford to buy a camera that isn't backed by pro-level > service.
Pentax service was always relatively good in the U.S. market, and other outlets like Norm Frosier's New York Camera took care of the fashion pros in that city. But you're right in that they have to be prepared to offer full pro service right from launch in every market where the camera is sold. We'll see > > Ralf > > -- > Ralf R. Radermacher - DL9KCG - Köln/Cologne, Germany > Blog : http://the-real-fotoralf.blogspot.com > Audio : http://aporee.org/maps/projects/fotoralf > Web : http://www.fotoralf.de > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
