On Fri, Apr 30, 2010 at 8:23 PM, John Sessoms <[email protected]> wrote: > From: Adam Maas >> >> In this day and age there's little in the way of hardware support >> issues. You have a standard configuration from the vendor and a >> software image. Load the image, drop the box, you're done. If it >> breaks, re-image. That doesn't work, swap for another box and have the >> vendor come in and service the broken machine. A users files are in >> their profile so they come right over when they login. Machine swaps >> are simple and the only part that takes any time is the user's first >> login (as their roaming profile copies over then). >> > > Does any vendor still send a guy out to fix broken hardware on site? > > That used to be my job before I got laid off in 2000. No chance of any call > back because the company was sold to China while I was mobilized. > > Got outsourced to "advanced replacement" ... if you've got broken hardware, > they send you a refurbished replacement unit & you use the box it came in to > ship the broken one back using a prepaid UPS label. >
Yeah, they still do that, but the guy who goes out is probably a specialist from Unisys or one of the other on-site support contractors who provide logistics and techs to the major (and minor) vendors. It's all about what support contract you have, on-site is more expensive and the base Warranty is drop-ship based. -- M. Adam Maas http://www.mawz.ca Explorations of the City Around Us. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
