&%^$#*&^...@$! tech support !!!!
Need to obtain some old documents [copies of orders] to verify a period
of active duty to qualify for GI Bill benefits. Had to have a user
account reset - new password. Old password expired more than two years ago.
A week worth of email correspondence back & forth establishing my bona
fides ... finally got it reset
STILL couldn't log in. Just kept popping me back to the security screen;
no explanation what I was doing wrong.
Half a day on the phone ... MUST use internet exploder, CANNOT use
Firefox ... gotta' run setup for IE8 or whatever it is AND internet
exploder does NOT like the site certificate, so it's gonna' fight me
tooth and nail every step of the way.
Then another password reset.
FINALLY !!! I'm in and prompted for a new password - 10 char, 2 upper, 2
lower, 2 numbers, 2 special char + fill for length.
FIRST RESET is only 9 char & only 1 special char. No wonder it wouldn't
work. Nothing to do with the browser.
Gotta install the site certificate. But internet exploder doesn't want
to go there, not just no, but HELL NO! Finally manage to FTP it and do a
manual install.
F^(&*n' Micro$oft!!
Then, before I'm allowed do anything else, I have to go clean out my
inbox - 3000+ messages that must be deleted 20 at a time, and then I
gotta go empty 3000+ messages out of the trash 20 at a time.
To top it all off, the documents I need aren't available on-line. Cannot
use a password login to access the program that has the documents stored.
I have to go to a secure DoD computer and log in from there with a CAC
... which I no longer have since I was required to turn it in when I
retired from the military in 2007.
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