On 23/05/2010, Boris Liberman <bori...@gmail.com> wrote: > Rob, just a small point here. You actually assume that when entering a shop, > customer would have a fair chance to preview the product before they buy it. > In quite many cases (at least here) you don't have such a luxury as a buyer. > Add to the mix the rather aggressive sales person behavior trying to > convince you that this specific product is what will make your life barely > possible (without it you are as good as non-existent). Then, of course, you > come home, open the box and reasonably soon discover that you made a > mistake. What do you do next? > > Now, the re-stocking fee is fine. In fact, the only buyer protection we have > in Israel is that the shop owner are obliged by law to post clear, big and > easily noticeable sign that will describe in detail the return policies of > their shop. That's at least logical.
The retailers obligations are set by law and effectively the onus of suitability lies with the purchaser, only if the product does not provide the functions advertised or if it fails or is DOA/broken could the reseller be forced to accept a return. If you want to test an item in the shop you have to search out a retailer that provides demo display items. My most favoured bricks and mortar/mail order photo reseller has stock on shelves for display but generally does not allow batteries to be loaded in the cameras, ie all you get to do is feel. I guess that's why it's so important to have a set of review sites that can be trusted to adequately compare and report on gear such as cameras. -- Rob Studdert (Digital Image Studio) Tel: +61-418-166-870 UTC +10 Hours Gmail, eBay, Skype, Twitter, Facebook, Picasa: distudio -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
