On Sun, Nov 14, 2010 at 5:19 AM, Joseph McAllister <[email protected]> wrote: > On Nov 13, 2010, at 09:07 , Cotty wrote: > >> I have a Macbook Pro I got just over three years ago (one month out of >> the extended 3 yr Applecare warranty I bought with it) and it suddenly >> died on me Thursday. Wouldn't boot. Managed to rescue the few things I >> hadn't back up in a couple of days (by Target Disc mode onto my G4 >> desktop). Started troubleshooting but despite single user mode fsck, >> hardware test CD, swapping RAM about (with crossed fingers, I couldn't >> get past a kernel panic screen. Bit of web reading and it looks like the >> nvidia graphics card could be the cause in what appears to be a known >> issue on my model. Went to Apple Store Bath (no, not an Apple Store in a >> bathtub, it's a place called Bath!) and a genius ran the GPU tester - >> yup "FAIL".... >> >> The he brightened my day by telling me the logic board (with all bits >> attached inc graphics card) would be replaced free of charge, ready to >> collect Monday. >> >> Say what you like about Apple but there's a reason some of us are fanboys! > > > > Yep! > > Such pleasant "beyond the call" service is not at all unheard of in the > multi-colored rainbow world of Apple. But not something to count on. > Cupertino has my money for many systems purchased since 1979, all of which > seem to cost around $2495.00 by the time you add the goodies to make them > better than the next guys. I always have gone as high end as my bank account > or charge card would allow me, as the equipment is less likely to be > outdated quite as soon. > > When on the rare occasion I do have a real (not owner induced) problem, I > will remind the 'genius' on the other end of the phone or other side of the > counter of that ongoing fanboy lifestyle most often to good result at no > cost. > > So far, never had a fatal problem in 31 years thanks to back ups, surge > protectors and stable power grids. Probably had some luck thrown my way too. > > > Joseph McAllister > [email protected] >
Any good VAR should provide that level of service, a poor one will not. Generally the Support Lines are useless and exist only to deny expensive warranty claims. -Adam -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
