Tue Jan 4 16:37:51 CST 2011 Paul Stenquist wrote: > > I am sure that for some people (let me guess, - probably for Paul > > Stenquist), Pentax CS did the job right, but I know that it is not a > > unique situation: > > > Bad guess. I haven't had to deal with Pentax for a number of years. Last > time I had a problem, they were handling everything in Colorado and > were at least okay with repairs. Don't use my name in your whines. Keep > it all about you. son. > > Paul Stenquist
Paul, sorry, I should've put a smile there. I didn't mean to peek on you, just was referring to your (quite famous here, on PDML) overall lucky experience with most Pentax equipment, where others had problems. (I personally attribute it to your overall positive attitude toward life and your modest defaults for expectations.) Tue Jan 4 16:51:55 CST 2011 Charles Robinson wrote: > Perhaps it is explained in the other links you provided (which I did > not read) but if the repair is/was being handled by CRIS Cam, why not > just deal with them? Was it necessary to contact Pentax directly? As far as I understood from my conversations with CRIS CSR, they cannot do anything while the part is missing, while Pentax CS can make executive decisions (such as sending a brand-new replacement for the item stuck in the warranty repairs, - and, possibly expediting parts from alternative sources - baed on what someone mentioned earlier). Tue Jan 4 18:58:28 CST 2011 Christine Nielsen wrote: > Ugh... so sorry to see that my hopes for a better outcome for you > didn't come to pass. Christine: thanks for your moral support. It is Ok. I kind of expected what might be happening, and my expectations unfortunately got realized. My rant (not whines!) is is written in the hopes that somebody (smart enough and in high enough executive position) from Pentax would notice this thread, and realize where Pentax is loosing their position and customers. It is not that I would sell my camera because of this episode (and who knows, C's and N's CS might be even worse, - I don't know), but somebody hearing about my experience might decide not to start with Pentax. And I've brought several customers to Pentax in the past. After all, I believe (maybe naively?) that sometimes executives might not hear about problems. And I've seen the situations where managements at different levels sincerely appreciated my (positive or negative) feedback. I hope it would be one of those cases. Cheers, Igor PS. Thanks to all for reading and responding. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
