On Jan 4, 2011, at 10:23 PM, Igor Roshchin wrote: > > Tue Jan 4 16:37:51 CST 2011 > Paul Stenquist wrote: > >>> I am sure that for some people (let me guess, - probably for Paul >>> Stenquist), Pentax CS did the job right, but I know that it is not a >>> unique situation: >> >> >> Bad guess. I haven't had to deal with Pentax for a number of years. Last >> time I had a problem, they were handling everything in Colorado and >> were at least okay with repairs. Don't use my name in your whines. Keep >> it all about you. son. >> >> Paul Stenquist > > Paul, sorry, I should've put a smile there. > I didn't mean to peek on you, just was referring to your (quite famous > here, on PDML) overall lucky experience with most Pentax equipment, where > others had problems. (I personally attribute it to your overall positive > attitude toward life and your modest defaults for expectations.) > > No problem. I probably shouldn't have gotten so testy. Rough week. Paul
> Tue Jan 4 16:51:55 CST 2011 > Charles Robinson wrote: > >> Perhaps it is explained in the other links you provided (which I did >> not read) but if the repair is/was being handled by CRIS Cam, why not >> just deal with them? Was it necessary to contact Pentax directly? > > As far as I understood from my conversations with CRIS CSR, they cannot > do anything while the part is missing, while Pentax CS can make > executive decisions (such as sending a brand-new replacement for the > item stuck in the warranty repairs, - and, possibly expediting parts > from alternative sources - baed on what someone mentioned earlier). > > Tue Jan 4 18:58:28 CST 2011 > Christine Nielsen wrote: > >> Ugh... so sorry to see that my hopes for a better outcome for you >> didn't come to pass. > > Christine: thanks for your moral support. > It is Ok. I kind of expected what might be happening, and my expectations > unfortunately got realized. > > My rant (not whines!) is is written in the hopes that somebody > (smart enough and in high enough executive position) from Pentax would > notice this thread, and realize where Pentax is loosing their position > and customers. It is not that I would sell my camera because of this > episode (and who knows, C's and N's CS might be even worse, - I don't > know), but somebody hearing about my experience might decide not to start > with Pentax. And I've brought several customers to Pentax in the past. > > After all, I believe (maybe naively?) that sometimes executives might > not hear about problems. And I've seen the situations where managements at > different levels sincerely appreciated my (positive or negative) feedback. > I hope it would be one of those cases. > > Cheers, > > Igor > > PS. Thanks to all for reading and responding. > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
