Hi Jim: Glad it's worked out, and good to know Pentax-CRIS is doing the
right thing by its customers. Cheers, Christine
----- Original Message -----
From: "Jim King" <[email protected]>
To: <[email protected]>
Sent: Saturday, January 29, 2011 9:50 AM
Subject: Pentax/CRIS Customer Service
I documented my stupid actions which resulted in damage to my K-5 here:
http://forums.dpreview.com/...forums/read.asp?forum=1036&message=37414995
I sent the camera to Pentax-CRIS for repair and have been following the
repair status on their website. Their estimate of $250 to make things
right made me cringe!
Today I got a phone call out of the blue from Pentax-CRIS advising that
upon inspection of the camera, they found sensor stains, and will send me
a new replacement camera at no charge! (I asked them to do that pesky
focusing screen replacement for me on the new body, so I will have that
cost to bear, but what a great outcome for me!)
Interestingly, I had tested my K-5 shortly after the sensor stain issue
blew up and did not find any evidence of that problem. Evidently they can
do a more thorough inspection job in their shop than we can do in the
field.
Don't let anyone convince you that Pentax USA doesn't support their
customers. I've made several lens and camera service work requests of them
over the last 10 years, and they have (almost) always come through for me.
I'm sure that some of you (are you reading this, Joe Tainter?) have not
had the same good results as I have, but I can only report based on my own
experience.
Jim King
[email protected]
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