On Sep 16, 2013, at 10:24 AM, Steven Sharpe wrote:
>>>
>>>
>>> I am taking it in to the local Apple service dealer on Monday or Tuesday
>>> for repairs.
>>
>> I think you should go in there and ask the genius about your head.
>
> I'm taking it to an independent.
>
> Whenever I go into an Apple Store I am completely ignored. I guess as a
> middle-aged, 57 year old white male I am totally invisible to the young,
> cool, trendy types who inhabit such places.
>
>
I always had super support at the Apple Store in Kansas City. In particular,
many hours over several days tracking down and fixing an overheating problem
with my wife's MacBook. I did often need to go on-line at 12:01 a.m. to get an
appointment for that next day.
In your case, I would expect that they would
a. Give you a new computer.
b. Copy everything over so you don't need to repeat the configuration
process.
c. [maybe] charge you the cost of a screen repair.
d. wipe the HD and send the unit off for repair and resale as a
refurbished unit.
Worst case is that they will just send the unit out for repair. I always had
very fast turnaround on anything they had to send out.
With an independent, the best you can hope for is to pay for the repair and
endure a wait of 1-2 weeks.
Best of luck! At least it wasn't a camera that was damaged - I know I would
find that much harder to take.
stan
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