When my 2009 iMac 24 required service twice in a row early in 2011, my local genius-bar guy gave me a new iMac 27. I'm a genius-bar fan.
Paul On Sep 16, 2013, at 2:39 PM, Stan Halpin <[email protected]> wrote: > > On Sep 16, 2013, at 10:24 AM, Steven Sharpe wrote: > >>>> >>>> >>>> I am taking it in to the local Apple service dealer on Monday or Tuesday >>>> for repairs. >>> >>> I think you should go in there and ask the genius about your head. >> >> I'm taking it to an independent. >> >> Whenever I go into an Apple Store I am completely ignored. I guess as a >> middle-aged, 57 year old white male I am totally invisible to the young, >> cool, trendy types who inhabit such places. >> >> > > I always had super support at the Apple Store in Kansas City. In particular, > many hours over several days tracking down and fixing an overheating problem > with my wife's MacBook. I did often need to go on-line at 12:01 a.m. to get > an appointment for that next day. > > In your case, I would expect that they would > a. Give you a new computer. > b. Copy everything over so you don't need to repeat the configuration > process. > c. [maybe] charge you the cost of a screen repair. > d. wipe the HD and send the unit off for repair and resale as a > refurbished unit. > Worst case is that they will just send the unit out for repair. I always had > very fast turnaround on anything they had to send out. > > With an independent, the best you can hope for is to pay for the repair and > endure a wait of 1-2 weeks. > > Best of luck! At least it wasn't a camera that was damaged - I know I would > find that much harder to take. > > stan > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
