On 1/4/2015 12:16 AM, David Mann wrote:
On Jan 4, 2015, at 2:09 pm, John <[email protected]> wrote:
Can't access the router. I would like to know what idiot decided
the best way of providing tech support is via live chat & email?
How the hell are you supposed to access live chat if the router is
down?
Probably an idiot who wants to reduce their tech-support costs :)
Four hours trying to fix it, two of them on hold waiting for
Netgear Tech Support. When he finally came on the phone it only
took half an hour to get everything reset to factory default. Don't
know why it wouldn't reset for me. He walked me through doing the
same things I'd already done 3 times.
Interesting... I have a Netgear router and it's been absolutely rock
solid, but it was a reasonably expensive model. I had to buy it to
get 5GHz wifi after our new 2.4GHz wireless headphone decided it
didn't want to simply choose a channel and stick with it...
Cheers, Dave
This is my second Netgear router. It was the only 8-port wired router I
could find. Or I should say the only affordable 8-port wired router I
found.
The first one lasted about 8 years. I didn't have that many problems
with the router before it failed. I'm pretty sure it was done in by
being connected to Time-Warner cable.
If I had known, I would have hung on to the box & all the packing
material for the first one because they have a lifetime hardware warranty.
I'll remember that next time.
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Religion - Answers we must never question.
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